Frequently
Asked
Questions
If you have any additional questions, please don’t hesitate to contact our team
Do I need to make a reservation?
Reservations for up to 10 guests are strongly encouraged and only accepted online. We also accept walk-in guests at the in our bar and lounge, based on availability.
A valid credit card is required to secure your reservation. Online reservations can be made six weeks in advance.
What is your cancellation policy?
Standard reservations may be canceled up to 24 hours in advance without penalty. Late cancellation may be subject to a fee. No-shows are subject to a cancellation fee of $25/person for dinner.
Special occasion reservations — such as Valentine’s Day, Mother’s Day, New Year’s Eve, etc. — may have different cancellation policies and higher penalty fees.
Can you accommodate large parties (10 guests or more)?
We are able to accommodate tables of up to 10 guests in our main dining room. Please note that all available reservations are listed on OpenTable. If you are unable to find your preferred reservation time, please consider selecting another time.
Auto Gratuity
When dining with groups of 6 or more, guests will be charged an automatic gratuity of 20%.
Can I request a table near the window?
38th floor dining room only
Tables by the window may only be reserved online through TABLZ, available through the “RESERVE” button on our website. Please select ‘I’ll choose where I sit’ to view current availability. If no tables are available, then our window tables are fully booked. Please consider selecting another date or time.
Can I request a specific DJ or song?
Aera reserves the right to book/schedule DJs. Guests may place song requests with DJs on-site. We do not accept song requests via email or phone.
Restaurant and DJs reserve the right to decline specific song requests. No guarantees.
Seating Duration
During our dinner service, guests will have the following time allotments to enjoy their meals:
1-2 guests: 2h 15min
3-4 guests: 2h 30min
5+ guests: 3h
Leftover Food & Beverage
Aera does not provide any onsite storage for leftover food & beverage. Guests are welcome to take them home.
Is the restaurant accessible?
Entrance/Interior
Some areas of the dining room are not wheelchair accessible; however, alternative wheelchair-accessible seating is available.
Washrooms
A designated accessible washroom with an automatic door opener is available.
Please communicate your needs to us in advance so that we can assign the most suitable table.
Do you have parking?
Paid underground parking is available off of Wellington St., west of Spadina. Aera parking is located on P3, on the east end of the parking garage. Once on the ground floor, take the guest elevators in the lobby of 8 Spadina to the 38th floor.
View our location guide for details on how to find us from street and parking level access.
Do you allow guests to bring a cake?
Yes! Our cake plating fee is $15 per person. This includes presentation, cutting, and plating of the cake.
What is your corkage fee?
Our corkage fee is $65 per 750ml bottle of wine. Corkage service applies exclusively to wine; outside beer and liquor are not permitted. We have a maximum allowance of one 750ml bottle of wine per two guests.
What if I purchase bottle service and don’t finish it?
All purchased liquor and beer must be consumed on-site and cannot be taken home. However unfinished bottles of wine may be taken with you.
Do you allow floral arrangements?
Guests are welcome to bring floral arrangements for the table and/or have florists deliver flowers prior to arrival.
Do you allow balloons?
Balloons are not permitted in the dining room.
Do you offer halal menu options?
Yes, we offer few selections of machine-slaughtered halal meat on our menus. We welcome diners who prefer halal options and do not require advanced notice. Please speak with your server when dining in about what options are available to you at the time.
Do you offer kosher menu options?
Guests who observe kosher are welcome to purchase food via a third party vendor and have it delivered to Aera. There will be a $15 per course plating fee.
Do you have a dress code?
Business or smart casual attire is suggested.
Are children allowed in the restaurant?
Children are welcome in the restaurant. Please note that they need to be included in the overall size of the party when booking your reservation.
Are strollers allowed in the restaurant?
We cannot accommodate strollers. We suggest that babies be brought along in a mobile car seat, which can be placed on a chair at the table. We can provide high chairs, but as space is limited, please contact us to ensure that we have a high chair available and a table large enough to accommodate it.
Do you have a children's menu?
We do not have a children’s menu available at the restaurant.
Do you allow service animals?
We welcome people with disabilities who are accompanied by a service animal on parts of the premises open to the public. When we cannot easily identify that an animal is a service animal, our staff may ask for documentation from a regulated health professional.
